Customer Support

Submit an
Inquiry

Policy reference is provided below.
For anything not covered, use the form below.

Response Time: 24-72 hrs
General Support: info@carboncore.supply
Hours: Mon - Fri

Business and IP Collaborations

For partnerships, licensing, and IP collaboration inquiries only, contact paolo@carboncore.supply directly. Order and support inquiries should use the form below.

C:\CARBON CORE\Customer Support

Policy reference

Returns Accepted: USA - free return shipping. Canada and International - customer covers return shipping.
Return Window: 30 days after purchase. 10 days post-delivery for pre-orders.
Damaged Items: Prepaid label at no charge. Photo evidence required.
Defect Reporting Window: Manufacturing defects must be reported within 14 days of delivery.
Sale Items: Final sale - no returns or exchanges.
Estimated fulfillment time: Allow 4-10 business days after receiving tracking number.
Tracking Number Not Moving?: Label created is not the same as physically shipped.