Frequently asked questions

Absolutely. Our merchandise is created in partnership with IP holders to ensure authentic, officially licensed products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Yes. Import duties, taxes, and VAT are set by your country's customs authority, not by Carbon Core, so they're not included in your shipping cost and unfortunately can't be waived or covered on our end. We also can't adjust declared values on customs forms, as this is required by law.

We know this can catch people off guard, so it's worth checking your country's import thresholds before ordering if you'd like to estimate the cost in advance.

Due to various IP licensing agreements, restocking previous collections can be challenging. However, if there is significant demand, we may explore working through the appropriate channels to seek authorization for a limited restock.

We can ship to the countries and regions listed below:

Albania, Armenia, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Oman, Peru, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam.

We are actively working to expand our shipping coverage to additional countries in the future. However, many of the current shipping limitations are determined by our logistics partners, and these restrictions are unfortunately outside of our direct control.

Domestic US orders have no additional tariffs or fees.

For international customers: local import duties and taxes may apply upon arrival in your country. These charges are not included in the shipping price and are the responsibility of the customer.

In-stock items are typically processed and shipped within 3–7 business days.

Delivery times vary by region. You can view the estimated shipping timeline at checkout when selecting your preferred shipping method.

Pre-order timelines vary by drop. We typically allow 1–2 weeks at the start of each release to collect pre-orders. Once the order window closes, production begins.

Depending on the complexity of the items and total order volume, production generally takes 1–2 months. After production is complete, please allow approximately one additional week for our suppliers to deliver the products to our fulfillment center.

Once received, orders are processed, packed, and shipped within 3–7 business days.

To view a more comprehensive guide, please see our Pre-order Status page.

Sizing may vary slightly between collections. Most of our pieces are based on standard men’s sizing unless otherwise specified on the product page.

We recommend reviewing the size chart provided for each item and comparing the measurements to a similar garment you own. You can also refer to our model measurements listed on the product page for additional fit guidance.

If you’re between sizes or prefer a specific fit (relaxed vs. fitted), we suggest sizing up or down accordingly. If you need further assistance, our customer support team is happy to help.

Please follow the care instructions located on the label inside each garment, as specific recommendations may vary by item.

As a general guideline, we recommend washing in cold water and hanging to dry to help maintain the quality, color, and fit of your garments. If hang drying is not possible, tumble dry on the lowest heat setting to minimize the risk of shrinkage, especially for cotton pieces.